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Frequently Asked Questions

Amenities

Do you have guest rooms with Jacuzzis?
We have King room mini-suites and two-room suites that feature Jacuzzis and fireplaces.

Do you have microwaves and refrigerators in your guest rooms?
All guest rooms are outfitted with microwaves and refrigerators for our guests convenience.

Do you have an exercise room?
Our exercise room, the Holly Fitness Center, is located on the second floor, and features two treadmills, two stationary bikes, and two elliptical machines. The exercise room is open from 6 a.m. to 11 p.m.

Do you have a game room?
The Elves Retreat game room, located on the second floor, offers a billiards table, air hockey, video games and pinball. There is a charge for each game. The game room is open from 6 a.m. to 11 p.m.

Do you have Internet access for guests? Is there any cost?
We offer wired and wireless Internet access in all guest rooms, free of charge.

Do you have an elevator?
We have two main elevators and a pool elevator.

What other amenities do you offer?
Click here for a list of our amenities!

Is your hotel handicap accessible?
The Inn at Christmas Place is fully compliant with all current ADA regulations. We have eight designated handicap-accessible guest rooms, four of which are equipped with roll-in showers.

Do you have pay-per-view movies?
We do not offer pay-per-view movie channels. We have a selection of family-friendly Christmas movies for free check-out from the front desk. These can be played on the DVD player located in each guest room. The television lineup includes HBO.

What time do you put the cookies out?
Santa shares his cookies with our guests nightly from 8 p.m. to 10 p.m. at the front desk.

Reservations

What time is Check-in and Check-out?
Check-in is at 4PM and Check-out is at 11AM.

Do you accept pets?
Although we love our pets, we do not accept pets as guests at The Inn at Christmas Place. We can provide contact information for local kennels that will board pets. Service dogs as recognized by the ADA are accepted.

Do you have smoking rooms?
We are a smoke-free hotel and do not allow smoking in any of our guest rooms or public rooms. However, we provide a designated, covered gazebo with seating to accommodate guests who smoke.

Do you have something printed with your rates?
We do not publish a rate sheet; however, you may view rates and room availability up to one year in advance on our website. Click here for reservations information.

Do you offer group rates?
Depending on availability, we may offer group rates for 10 or more reserved rooms. Please call our group sales office at 865-868-0530 to discuss your dates of travel and party size.

Do you have a waiting list for reservations?
We do not keep a waiting list. However, you may check our website or call our reservation line at any time to check room availability and rates. Our reservationists are available 24 hours a day.

What is your cancellation policy?
Cancellations should be made 72 hours prior to the scheduled arrival date. Cancellations inside the 72 hours are subject to a charge for the first night’s rate plus tax.

Property Information

Where are you located?
The Inn at Christmas Place is located at traffic light 2A on the Parkway (US441) in Pigeon Forge, Tennessee. We are directly across the parkway from our sister property The Incredible Christmas Place .

Click here for more information

Why can't I find you in my GPS? Christmas Tree Lane does not show in GPS.
Christmas Tree Lane is not currently found in most GPS systems. Enter the following address in your GPS:
2470 Parkway, Pigeon Forge, TN 37868
This is the address for The Incredible Christmas Place, which is directly across the street from The Inn.

What hours are the pools open?
The indoor pool and hot tub are both open 24 hours a day. The outdoor pool is open 9 a.m. to 10 p.m. in season (mid April through September depending on weather). For the 2013 season, the outdoor pool and splash pad are closed as of October 6th. If there is lightning in the area, the outdoor pool will close until the storm passes.

When does your outdoor pool open and close for the season?
Typically, the outdoor pool opens in mid April and closes at the end of September, depending on the weather. For the 2013 season, the outdoor pool and splash pad are closed as of October 6th.

Are all the rooms decorated for Christmas?
All guest rooms are decorated in a Christmas motif. They feature Christmas colors and Christmas decor including wreaths, small Christmas trees, throw pillows, and winter scene artwork. Our mini-suites and two-room suites are each decorated in a specific Christmas theme.

Do all the rooms have balconies?
Not all rooms have balconies; however, we do have several guest rooms with balconies.

What direction do the guest rooms with balconies face?
Our balcony rooms are located throughout the hotel and face the courtyard and gardens, the mountains, our parking lot, and the side street.

Do you have a shuttle? Does the trolley stop at your hotel?
We do not have a hotel shuttle. The Pigeon Forge Trolley has several stops just a few steps from our front door. The closest is across the parkway, next to The Incredible Christmas Place.

Discounts

Do you have government rates?
We do not currently offer government discount rates.

Do you offer senior discount rates?
We gladly offer a 10% discount for members of AARP. Show your membership card at check-in to receive the senior discount on your room rate. Discounts cannot be combined or used for promotional offers or packages.

Do you offer military discount rates?
We gladly offer a 10% discount for military service members, active or retired. We thank you for your service to our country. Discounts cannot be combined or used for promotional offers or packages.

How does your Guest Rewards Program work?

For every $250.00 spent at either The Inn at Christmas Place or The Incredible Christmas Place, you can earn a $10.00 credit coupon which can be applied to a subsequent stay or purchase. The value of your stays and purchases accumulate for two years, and the coupon credit is good for one year after earned. We appreciate your business and look forward to your next visit!

Do you run specials?
We offer specials periodically throughout the year. Visit our website and click on "Specials" to view all current offers and check room availability.

Dining

What is on your Breakfast Buffet?
Served daily from 7 a.m. to 10 a.m., the buffet usually features scrambled eggs, ham, sausage, biscuits, gravy, hash browns, made-to-order omelets, fresh-made Belgian waffles, hot and cold cereals, Krispy Kreme doughnuts, bagels, toast, yogurt, orange and apple juices, milk, and four kinds of coffee. Breakfast items are subject to change.

Santa

When does Santa visit The Inn at Christmas Place?
Click here for more information!

Special Occasions and Packages

Do you offer any room package deals?
We offer several packages, including Dixie Stampede and Titanic tickets-plus-room packages, and Honeymoon and Anniversary packages with additional gifts. Click here to see all our current packages.

We are planning a visit for a special occasion, wedding anniversary, birthday trip! Can I have flowers or a special treat waiting in our room or delivered during our stay for my partner or the birthday person?
Absolutely! We offer flower and gift basket deliveries for any occasion! Please call the reservation desk, and our associates will help you choose the perfect gift basket or flower arrangement for your visit.

Local Attractions

Are there restaurants nearby?
There are several restaurants both adjacent to and very near the hotel.

Can I buy show tickets at your hotel?
Our concierge will be glad to help you purchase Dollywood tickets and arrange other show and attraction tickets. The concierge will also assist you with golf tee times, hiking and touring suggestions in the Great Smoky Mountains National Park, and any number of other services and activities in the area. Just ask! We will gladly help you plan your visit as a guest of The Inn at Christmas Place.

Local Attraction Distances from The Inn at Christmas Place
Attraction Distance
Dollywood 2.3 Miles E
Dollywood's Splash Country 2.4 Miles E
Dixie Stampede 2.6 Miles SE
Titanic Museum .8 Miles N
Ripley's Museum 7.5 Miles SE
Country Tonite Theater .5 Miles N
Comedy Barn .6 Miles SE
Wonderworks .8 Miles N
Smith Family Theater .2 Miles N
Hatfield and McCoys .8 Miles N
Miracle Theater .9 Miles N
Memories Theater .5 Miles N
The Forge Cinemas .2 Miles S
Rainforest Adventures 2.1 Miles N
Great Smoky Mtn. National Park 8.5 Miles S
Sugarlands Visitor Center 10.0 Miles S
Cherokee 43.0 Miles SE